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Troubleshooting

Is your network unstable? Are you experiencing problems that you can't resolve? Is your boss expecting problem resolution that requires outside assistance?

Your business relies on technology so that operations run efficiently. When your systems run well, your business runs well; when your network runs poorly, users complain and your business suffers. When system problems arise, receiving fast and accurate diagnosis of the issues is essential. This is important not only to minimize downtime, but also to ensure that the proper diagnosis is made and that repairs are performed correctly, and in the most cost-effective manner.

Whether your network is managed by a technical IT staff or by someone who also has other responsibilities, occasionally problems arise that the IT person cannot resolve. The absence of an outside perspective to share ideas or be "another set of eyes" to review the issues often significantly extends the time required to resolve a problem.

Mile High Networks is committed to ensuring that network systems investments are stable, secure, reliable, and optimized for maximum performance. We excel in technical support, troubleshooting, and creating a secure computing environment. We are dedicated to helping you with the challenges posed by ever-changing Information Technology.

You might be experiencing problems such as:

Slow performance of your servers or network
Unexpected crashing or rebooting of the servers
Recurring error messages appearing in system logs
Files, printers, and other resources that disappear or change
Messages that pop up on the screen without warning
Out-of-control viruses or other "malware" infecting the network
Failed data backups
Software installation issues
Communication failure between sites
Internet connectivity issues
Improper or unauthorized access to information granted to users
Malfunctioning software applications
Loss of critical business information, employee productivity or business opportunities

Let us help you diagnose and eliminate your technology troubles.

"As a young financial services organization, we spent little resources on network infrastructure. As we grew rapidly to 3 offices and over $100 million in loan originations, we needed a reliable solution quickly that did not tap current staff resources. We interviewed a dozen network solution providers/consultants and we were glad to select Mile High Networks. They came in and quickly became a reliable and trusted partner. They prepared a logical and efficient design and immediately began researching best price solutions without sacrificing the quality and security we needed. Once the network pieces began arriving Mile High Networks took ownership and started the installation process. All the while they documented and kept expectations in check. Lastly, they assisted in qualifying a candidate to be our in-house administrator (this of course after failed attempts at us trying to recruit Sue). They are dependable, knowledgeable and trustworthy. We will keep an ongoing relationship with Mile High Networks for as long as we have a network!"

Brandon Dale, Sr. Operation Manager
National Student Loan Group